Solution Advisor Expert

COMPANY DESCRIPTION

As you know, SAP’s vision is to help the world run better and improve people’s lives. As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.
We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

PURPOSE & OBJECTIVES

The SAP Global License Audit and Compliance (GLAC) organization is responsible for protecting SAP’s intellectual property while putting the customer experience first and foremost. We provide license audit and compliance tools and services, to our customers, that are reliable, predictable, transparent, and globally consistent.

Within the GLAC organization, the Premium License Utilization Services (PLUS) function is a Centre of Excellence Premium Utilization Services as Enhanced Audits, Customer Measurement Services as well as enablement to customers and internal colleagues and stakeholders, to ensure customers are appropriately licensed, and to enable professional license management.

Transforming towards the cloud means for our customers a move into a new license world without the classic Named User License model. With our newly established SAP Trusted Authorization Review (STAR), we provide customers with tooling and a concierge service to simulate and optimize the requirements.

The service will be adapted to the unique starting point of the customer and bring together what our customers need to understand and transform their license utilization in the way that works best for them. With the authorization object analyzer and the utilization of concierge service, we can minimize uncertainty, build a trustful baseline, and accelerate sales cycle.

KEY RESPONSIBILITIES & TASKS

The License Utilization Manager leads complex Premium License Utilization Services (PLUS) e.g. SAP Trusted Authorization Review (STAR), Customer Measurement Services, remote and onsite audits, as well as other customer service engagements (Digital Access Evaluation Services, Supplementary Audit Services).
Supports other colleagues in the delivery of PLUS Services (including global engagements where applicable)
Communicate effectively with customers and multiple SAP colleagues (other GLAC Colleagues, Sales, Shared Service Contacts, and Local Contacts) to deliver high-quality service and support and take the lead on PLUS engagements.
Conduct license audits & customer measurement or enablement services, support customers and sales with related licensing or measurement queries and challenges
Plan, coordinated and execute projects involving multiple stakeholders for an effective outcome while keeping customer experience top of mind (internal and external)
Adopt latest measurement trends and combine the knowledge with historical experience to support and develop new methods; stay aware of and participate in building GLAC’s practices and knowledge base of relevant licensing and measurement topics
Proactively identify issues with PLUS tools or processes and propose solutions
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES:

Minimum of Bachelor´s degree in Economics or IT-related discipline
Excellent analytical skills and effective problem-solving skills.
Strong communicator who likes to work in a multinational team environment
Excellent written and verbal English communication skills is a must, and additional language is a plus
Excellent organizational skills
Strong customer focus and commitment to excellent customer service
Strong technical skills within SAP Classic and/or other products are a plus
Knowledge of SAP’s Licensing and pricing an asset
WORK EXPERIENCE:

Minimum 5+ years of technical work experience in licensing and pricing
Minimum of 5+   years of experience as a Solutions Expert
Strong IT/Development related experience and/or compliance related experiences
Minimum of 5+ years of experience leading a team
Strong network within different SAP organizations an asset
International experience working with a global company, an asset
WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: